At Mobile Tyres Doctor Ltd, we strive to provide the highest quality of service and customer satisfaction. Our goal is to ensure a smooth and efficient experience for every customer. Below is our refund policy:
Booking Confirmation and Deposit
A deposit is required to secure your booking. This deposit will be deducted from the total service fee on the day of the job. Please note that once a job is booked, the deposit is non-refundable.
*Cancellation *
If you need to cancel your pre booking service , we kindly request that you notify us at least 5 hours in advance. If a cancellation is made within 5 hours of the scheduled service, we will charge the full amount of the booking as we have already reserved time and resources for your job.
Refunds for Prepaid Services:
If you have prepaid for a service and need to cancel with sufficient notice at least 5 hours prior to your scheduled appointment , you may receive a refund for the service fee.
Service Disruptions or Errors
If there is an issue or mistake with the service provided, please contact us immediately. We will work to resolve the problem as quickly as possible, including offering an alternative solution or refund where appropriate.
Force Majeure
In the event that a service is not able to be completed due to circumstances beyond our control (such as extreme weather, road closures, or other unforeseen events), we will work to reschedule your appointment or issue a full refund minus the non-refundable deposit.
By booking with Mobile Tyres Doctor Ltd, you agree to the terms outlined above. If you have any questions or concerns, please feel free to contact us before your appointment.
Effective Date Once you called us
At Mobile Tyres Doctor Ltd, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, visit our website, or interact with us in other ways.
By using our services, you agree to the practices described in this policy. If you have any questions about this policy or our practices, please contact us at [contact information].
1. Information We Collect
We may collect the following types of personal information:
Personal Identification Information: Name, email address, phone number, billing information, and service address.
Payment Information: Credit card details or other payment information for processing transactions.
Service Details: Information related to your vehicle, service requests, and appointment details.
Usage Data: Information on how you interact with our website or services, including IP addresses, browser types, and device information.
2. How We Use Your Information
We use the personal information we collect to provide, manage, and improve our services, including but not limited to:
Processing your service bookings and payments.
Communicating with you regarding appointments, service status, and updates.
Sending promotional offers or updates about our services (with your consent).
Improving our website, services, and customer experience.
Complying with legal and regulatory requirements.
3. How We Protect Your Information
We implement appropriate technical and organizational measures to safeguard your personal information. These measures include secure servers, encryption, and access controls to prevent unauthorized access, disclosure, or alteration of your information.
However, no method of transmission over the internet is entirely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
4. Sharing Your Information
We may share your personal information in the following circumstances:
With Service Providers: We may share your information with third-party companies that assist us in delivering services (e.g., payment processors, website hosts).
Legal Requirements: If required by law or to comply with legal obligations, we may disclose your information to government authorities or legal entities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.
We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. Cookies are small text files that are stored on your device to track usage patterns, remember preferences, and help us enhance our website’s functionality.
You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to access certain features of our website.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: If any of your information is inaccurate or incomplete, you can request it to be corrected.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe link in emails or contacting us directly.
To exercise any of these rights, please contact us at [contact information].
7. Third-Party Links
Our website or services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party websites or services before providing them with personal information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Mobile Tyres Doctor Ltd
Email : mobiletyresdoctor@gmail.com
Phone: +447710260652